Privacy Policy

Introduction

Floral Bottega (“we”, “us”, or “our”) operates https://floralbottega.com/ (the “Site”). This Privacy Policy explains what personal information we collect, how we use and share it, and your choices concerning that information. By using the Site, you accept the practices described in this policy.

Information We Collect

Information you provide directly

• Account and profile information: name, email address, phone number, billing and shipping address when you create an account, place an order, or sign up for our newsletter.
• Transaction information: purchase history, payment method details (note: payment card data may be processed by our payment processor; see “Payment Processing” below).
• Communications: messages you send to us via contact forms, email, or reviews, and any responses.
• Marketing preferences: your choices for receiving promotional messages.

Information collected automatically

• Technical and usage data: IP address, device and browser information, pages visited, referring/exit pages, platform and operating system, and timestamps.
• Cookies and similar technologies: cookies, web beacons, and local storage to recognize your device and preferences and support Site functionality.

Information from third parties

• Social login data: if you sign in using a third-party service, we may receive profile information from that service in accordance with your account settings there.
• Analytics and advertising partners: aggregated or pseudonymized data from service providers used to improve the Site and marketing effectiveness.

How We Use Your Information

• To provide and maintain the Site, process orders, deliver products, and manage your account.
• To communicate with you about orders, account changes, customer service requests, and important Site updates.
• To send marketing communications if you have opted in, and to personalize marketing content and offers.
• To analyze and improve our Site, products, and services, and to monitor trends and user behavior.
• To detect, investigate, and prevent fraudulent or illegal activity and to protect the security and integrity of the Site.
• To comply with legal obligations and enforce our terms and policies.

Legal Bases for Processing (If Applicable)

When required by law, we rely on one or more legal bases to process personal data, including:

• Performance of a contract: to fulfill orders;
• Consent: for marketing communications when you have agreed;
• Legitimate interests: for Site security, fraud prevention, analytics, and improving our services;
• Legal compliance: when required by law.

Sharing and Disclosure of Information

We may share personal information with third parties for the purposes described in this policy:

• Service providers and vendors: payment processors, shipping and fulfillment partners, email and marketing providers, analytics and hosting providers, and other vendors who help operate the Site and deliver services.
• Legal and safety: when required by law, subpoena, or other legal processes, or to respond to claims, protect rights, property, safety, or the Site.
• Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, financing, or bankruptcy, personal information may be transferred as part of the transaction; we will notify users where required by law.
• Aggregated or de-identified information: we may share aggregated, anonymized, or non-identifiable data without restriction.

Payment Processing

We use third-party payment processors to handle payment card transactions. These processors collect and process payment information in accordance with their own privacy policies. We do not store full payment card numbers on our servers.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the Site, remember preferences, analyze usage, and deliver targeted advertising. You can control cookie settings through your browser or device, but disabling cookies may affect Site functionality.

Your Choices and Rights

• Access and update: You can access and update certain account information by logging into your account.
• Marketing communications: You may opt out of marketing emails by following the unsubscribe link in any promotional email or by contacting us.
• Cookies: Manage or disable cookies via your browser settings (note that some features may not function correctly if cookies are disabled).
• Data deletion/portability: Where applicable, you may request deletion of your personal data or a copy of the data we hold about you. We may retain certain information as required by law or for legitimate business purposes.
• To exercise rights: Contact us at the details below and provide sufficient information to verify your identity.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information. While we take reasonable steps to secure data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Children’s Privacy

The Site is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it.

International Transfers

Your information may be processed and stored in countries outside your residence where our service providers operate. We will protect transfers in accordance with this policy and applicable law.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy. If we make material changes, we will post the updated policy on the Site with a revised effective date. Continued use of the Site after changes indicates your acceptance of the updated policy.

Contact Us

For questions or to exercise your rights, contact:

Email: support@floralbottega.com